Lee Smith, ND

Seth’s Blog

• The monopoly distinction
  At enlightened companies, leaders are smart enough to ask, “how do we make things better for our customers?” They realize that this simple ratchet leads to loyalty, word of mouth and more customers. At monopolies or companies that seek to act like them, the question is, “how do we make things better for us?”
• The persistence of hierarchy and status roles
  REM was one of the most respected indy rock bands. You’d think that a group that somehow managed to thread the needle between whatever authentic means to them and huge popular success could walk away from traditional measures of who’s up and who’s not… In a long-ago Rolling Stone article, lead singer Michael Stipe said […]
• More popular (and cheap, too)
  If Harper Lee had written To Kill a Mockingbird today, there’s no doubt that the salesforce and the marketers would have pushed for a catchier title, probably with better SEO. And it’s hard to imagine that Waiting for Godot would have ever been performed on Broadway. On a similar note: What would happen if instead […]